Last Updated: September 24, 2026
Welcome to Genesis Link. By accessing or using this website, you agree to these Terms & Conditions.
Please read these terms carefully before using the website or requesting information about internet services.
1. Genesis Link’s Role
Genesis Link is an authorized retailer and is not the internet service provider.
Genesis Link helps customers learn about and request available internet service options from participating internet service providers.
Pricing, promotions, plan features, equipment, installation options, service availability, and other terms are determined and confirmed by the applicable internet service provider and vary by service address.
Submitting a request through Genesis Link does not guarantee that a particular service, plan, price, promotion, or installation option will be available.
2. Service Availability
Internet service availability depends on the customer’s service address and the applicable provider’s network and eligibility requirements.
A plan or service displayed on this website may not be available at every address.
The applicable provider will confirm availability and applicable pricing before an order is finalized.
3. Pricing and Promotions
Prices, promotional offers, discounts, equipment charges, installation fees, taxes, contract requirements, and other terms may vary by provider, location, eligibility, and service address.
Any pricing or promotional information displayed on this website is subject to confirmation by the applicable internet service provider.
4. Orders and Service Agreements
Genesis Link may assist with submitting information or requests to an internet service provider.
The actual internet service agreement is between the customer and the applicable internet service provider.
Customers should review the provider’s applicable terms, pricing, service conditions, equipment requirements, cancellation policies, and other terms before accepting service.
5. Website Information
We make reasonable efforts to provide useful and current information on this website. However, information may change without notice and may not always reflect the latest provider pricing, availability, promotions, or service terms.
Genesis Link does not guarantee that all website information is complete, current, or available for every location.
6. Third-Party Providers
Internet service providers are independent third parties.
Genesis Link does not control the networks, equipment, service performance, outages, billing, installation, technical support, or other aspects of services provided directly by an internet service provider.
Questions regarding an active internet service, billing, technical support, outages, or provider-specific account matters may need to be directed to the applicable provider.
7. Website Use
You agree to use this website only for lawful purposes.
You may not:
- Use the website for fraudulent or unlawful purposes
- Attempt to interfere with the website’s operation or security
- Access systems or information without authorization
- Submit false or misleading information
- Use automated methods to abuse or disrupt the website
8. Intellectual Property
Unless otherwise indicated, the content of this website, including text, graphics, logos, designs, and other materials, is owned by or licensed to Genesis Link and may not be reproduced, distributed, modified, or used without permission.
Third-party trademarks, names, logos, and service marks belong to their respective owners.
9. Disclaimer
The website and its content are provided for informational and service-request purposes.
Genesis Link does not guarantee uninterrupted website availability or that information displayed on the website will always be error-free or current.
Internet services are provided by independent internet service providers and are subject to the provider’s applicable terms and conditions.
10. Limitation of Liability
To the extent permitted by applicable law, Genesis Link will not be responsible for indirect, incidental, consequential, or other damages arising from the use of this website or from services provided by an independent internet service provider.
Nothing in these Terms is intended to exclude or limit any rights or liability that cannot legally be excluded or limited under applicable law.
11. Privacy
Your use of this website is also subject to our Privacy Policy, which explains how Genesis Link collects, uses, and shares personal information.
12. Changes to These Terms
Genesis Link may update these Terms & Conditions from time to time.
When changes are made, the updated version will be posted on this page with a revised “Last Updated” date.
13. Contact Us
If you have questions about these Terms & Conditions, contact:
Genesis Link
3706 Bishop Hill Dr
Carrollton, TX 75007
USA
Email: contact@genesislink.org
Call Center Hours: Monday–Friday, 9:00 AM–6:00 PM Central Time