Last Updated: September 24, 2026
Genesis Link (“Genesis Link,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit or use our website, contact us, or request information about internet services.
This Privacy Policy explains what information we collect, how we use it, how we may share it, and the choices available to you.
1. Information We Collect
Depending on how you interact with Genesis Link, we may collect information such as:
- Name
- Telephone number
- Email address
- Service or installation address
- ZIP code
- Information you provide when requesting information about internet services
- Information provided during telephone calls or other communications with us
- Website usage and technical information, including IP address, browser type, device information, pages viewed, and similar information
We may also collect information automatically through cookies, pixels, analytics technologies, and advertising technologies.
2. How We Use Your Information
We may use personal information to:
- Respond to inquiries and requests
- Contact you about internet service options
- Check internet service availability at your address
- Help process and submit service orders
- Communicate with internet service providers regarding your requested services
- Provide customer support
- Operate, maintain, and improve our website
- Measure advertising and marketing performance
- Detect, prevent, and address fraud, abuse, and security issues
- Comply with legal and regulatory obligations
3. Sharing Information With Internet Service Providers
Genesis Link is an authorized retailer of internet services and may share information you provide with the applicable internet service provider(s) when necessary to check service availability, determine available plans or pricing, and process or complete an order you request.
The information shared may include your name, telephone number, email address, service address, ZIP code, and other information necessary to process your request.
Once information is provided to an internet service provider, that provider may handle the information according to its own privacy policy and terms.
4. Telephone Calls and Call Recording
Genesis Link’s call center records telephone calls for purposes that may include quality assurance, training, customer service, security, compliance, and recordkeeping.
By continuing a call after receiving a call-recording notice, where applicable, you acknowledge that the call may be recorded, subject to applicable law.
Call-recording practices may vary depending on applicable federal and state requirements.
5. Cookies and Google Ads
Our website may use cookies and similar technologies to operate the website, understand website usage, measure advertising performance, and improve our marketing.
We may use Google Ads conversion tracking and related Google advertising technologies. These technologies may help us understand whether visitors who interact with our advertisements take actions such as calling us or submitting a request.
Depending on your browser and settings, cookies and similar technologies may be controlled through your browser settings or other available privacy controls.
For more information about Google’s privacy practices and available controls, users may review Google’s privacy resources.
6. California Privacy Choices
If you are a California resident, you may have additional privacy rights under applicable California privacy laws.
Depending on the circumstances and applicable law, these rights may include the right to:
- Know or request access to certain personal information we collect about you
- Request deletion of certain personal information
- Request correction of inaccurate personal information
- Opt out of certain activities involving the sale or sharing of personal information, where applicable
- Receive information about how your personal information is collected and used
California Privacy Request / Opt-Out
California residents may submit a privacy request or opt-out request by contacting us at:
contact@genesislink.org
Please include “California Privacy Request” in the subject line and provide sufficient information for us to understand and respond to your request.
We will verify requests as required by applicable law before completing certain requests.
7. Data Access and Deletion Requests
You may request access to, correction of, or deletion of personal information that Genesis Link maintains about you, subject to applicable legal exceptions.
To submit a request, contact:
contact@genesislink.org
Please include your name, contact information, and a description of the request.
We may need to verify your identity before processing certain requests.
8. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing requested services, maintaining business and transaction records, resolving disputes, enforcing agreements, complying with legal obligations, and protecting our rights.
The specific retention period may vary depending on the type of information and the purpose for which it was collected.
9. Service Providers and Other Third Parties
We may use third-party companies and service providers to help operate our website, communications, advertising, analytics, technology, and business operations.
These parties may process personal information on our behalf when necessary to provide their services.
We may also disclose information when required by law, legal process, governmental request, or when reasonably necessary to protect our rights, users, property, or security.
10. Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure.
11. Children’s Privacy
Our website and services are not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13.
If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.
12. Third-Party Websites
Our website may contain links or references to third-party websites, including internet service providers or other service providers.
Genesis Link is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of those websites before providing personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date at the top of this page.
Your continued use of the website after an updated Privacy Policy is posted means that you acknowledge the updated policy.
14. Contact Us
If you have questions about this Privacy Policy or want to submit a privacy request, contact us:
Genesis Link
3706 Bishop Hill Dr
Carrollton, TX 75007
USA
Email: contact@genesislink.org
Call Center Hours: Monday–Friday, 9:00 AM–6:00 PM Central Time